customercare@velguard.in

We are shipping as usual with proper COVID-19 safety measures.

FAQ

At the moment we are delivering to all places in India.

Due to lock down restrictions, we will deliver a little late to cities and towns who are defined under the “red zone” category by the Government of India. If you are in a “red zone”, and have placed an order, please be patient as we are working hard with our logistics provider to deliver you order.

Yes, our PPE Kits and N95 masks are approved by BIS, ISO, FDA, CE and ASTM, as it filters out dust and pollution particles such as PM 10, PM 2.5 and PM 0.3 as well as bacteria and viruses.

Our N95 and Surgical masks are tested to filter 99% of viruses and bacteria. Viruses usually travel on droplets of water, which are very large. So our masks will filter it.

If you’re buying our N95 or designer masks, please follow the below steps.

  • Gentle hand wash with soap
  • Do not bleach
  • Do not tumble dry
  • Sterilized to use

To put on the mask, hold the mask by the ear loops. Place a loop around each ear. Mold or pinch the stiff edge to the shape of your nose. Pull the bottom of the mask over your mouth and chin.

To remove the mask, clean your hands with soap and water or hand sanitizer before touching the mask. Avoid touching the front of the mask. The front of the mask is contaminated. Hold both of the ear loops and gently lift and remove the mask.

Post wash, the contouring part can be adjusted by hand for perfect fit