We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you. We will keep said information for as long as we are either required to by law, or as is relevant for the purpose for which it was collected. You can visit our website and browse without having to provide personal details. During your visit to the website, you remain anonymous and at no time can we identify you unless you have an account with us and log on with your username and password.
Information that may be collected from you
VELGUARD collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.
Kindly note that VELGUARD does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and are securely transmitted to your card issuer for obtaining an authorisation decision. At no time during the purchase process or thereafter does VELGUARD have access to or store your complete card account information.
We may collect additional information in connection with your participation in any promotions or contests, if offered by us, as well as information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from 'cookies' sent to your browser from web server cookies stored on your hard drive, including but not limited to:
We may also collect the following information about:
You may terminate your account at any time by writing to us at firstname.lastname@example.org, from the email ID you have used for creating your account login, and using 'Please close my VELGUARD account' as the subject. We will disable access to your account within 5 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
How is this information used?
We use your contact information to send you:
Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.
We use your personal information to:
We use anonymous traffic information to:
Whom do we share your information with?
We do not share, rent or sell your information with third parties except our agents and alliance partners
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit/debit card processing companies to process the payment for goods and services ordered from VELGUARD website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by VELGUARD.
We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.
We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:
The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank's system or order forms, they encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you may email us at: email@example.com
We reserve the right to change or update this policy at any time as may be necessary. Such changes shall be effective immediately upon posting to this website.
If we make material changes to this policy, we will notify you through the email id that you have submitted to us.